Frequently asked questions
Answers to the questions we are asked most often. For anything else, please give us a call.
Do I need a referral from my dentist?
No, you can book directly. We still recommend an annual check-up with your dentist.
How does a hygienist work with my dentist?
The hygienist works alongside your dentist, who remains your main point of contact. The appointment is dedicated to oral hygiene: scaling, gum care and prevention advice tailored to your situation.
How much does an appointment cost?
The price depends on the treatment time needed, following the Swiss Dental Hygienists fee recommendation. We are happy to give you an indicative estimate before your appointment: just write to us or ask when booking.
Is it covered by insurance?
Not by basic health insurance (LAMal). Some supplementary dental plans contribute: please check your policy.
How often should I come?
We set the interval with you based on your gum health and risk factors (smoking, diabetes, braces, implants). For periodontitis, follow-up every 3 to 6 months is usually recommended.
Does it hurt?
If your teeth or gums are sensitive, tell us: we adapt our instruments and pace.
My gums bleed when I brush. Should I worry?
Healthy gums don't bleed. Repeated bleeding is often a sign of inflammation: it is a good time to book an appointment.
Does cleaning damage enamel?
Our instruments and products remove tartar and biofilm; they are designed to preserve enamel.
Can I come during pregnancy?
Yes, and it is recommended: hormonal changes make gums more sensitive. Please let us know when booking.
From what age for children?
From age 3, for a first discovery visit.
I feel anxious about dental care.
Tell us. We explain each step, pause whenever you want and go at your pace.
Do you offer whitening?
Yes, for adults, after a hygiene appointment and a check of the cause of discolouration. Results vary from person to person.
What about emergencies?
Contact your dentist or the dental emergency service (0848 134 134; life-threatening emergency: 144). We do not treat dental emergencies.
Which languages do you speak?
Appointments can take place in French, English or Albanian.